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with Title Technology Partners

What is the ScanSource CX Summit, Presented by Intelisys?

Customer Experience (CX) is at the heart of every meaningful business conversation. Businesses, regardless of industry, are wrestling with questions around CX and how to deliver what their customers demand. The ScanSource CX Summits, Presented by Intelisys, will help attendees shape their CX strategies, preparing them to drive increased adoption around all things Customer Experience.

At the core of every CX conversation is CRM, and reliable data allows for more meaningful customer relationships. CRM provides a natural entrance point to address UCaaS and CCaaS needs. The inaugural CX Summits are an industry first, designed to help attendees to connect these dots, ask questions relevant to their unique needs, and piece together broader pieces of the CX puzzle, ultimately creating a roadmap to CX success. Title Technology Partners Canpango and Salesforce are the leaders in CRM, poised to deliver tremendous value to attendees.

Who should attend CX Summit?

All Intelisys Sales Partners and ScanSource VAR Partners should attend. Salesforce customers are invited to attend as special guests of Salesforce.

Why should I attend CX Summit?

The CX Summit is a first-of-its-kind event that brings together top thought leaders in CX who are guiding and leading innovations around CX, plus a host of supporting technologies, to educate and outline opportunities created by the changing landscape and relevance of Customer Experience. Intelisys Sales Partners and ScanSource VAR Partners have the unique opportunity to introduce their key customers to this exclusive event, highlight game-changing business opportunities and advise on how to leverage technology to impact CX best practices. The events will close with a Technology Solutions Expo where attendees can see live demonstrations and dig deeper into the concepts and solutions they’ve heard about during the education portion of the event.

LOCATIONS

CHICAGO

THIS EVENT HAS PASSED

Thanks for joining us at Navy Pier for our CX Summit event series kickoff! 

NEW YORK

MAY 29, 2019 | CONRAD NEW YORK

Find peace from New York City’s hustle and bustle within the Conrad New York hotel’s 2,000 pieces of artwork during the CX Summit on May 29, 2019. Absorb CX strategies amidst five-star amenities while in one of the most famous cities in the world

CX SUMMIT NEW YORK INVITATION REQUEST

SAN FRANCISCO

JUNE 26, 2019 | THE FAIRMONT

Soak in SF’s golden rays during our CX Summit at the Fairmont San Francisco Hotel on June 26, 2019. Learn from CX experts atop the famous Nob Hill with 360-degree views of the bay.

CX SUMMIT SAN FRANCISCO INVITATION REQUEST

ABOUT CX SUMMIT

Customer Experience (CX) is at the heart of every meaningful business conversation. Businesses, regardless of industry, are wrestling with questions around CX and how to deliver what their customers demand. The ScanSource CX Summits, Presented by Intelisys, will help attendees shape their CX strategies, preparing them to drive increased adoption around all things Customer Experience. 

At the core of every CX conversation is CRM, and reliable data allows for more meaningful customer relationships. CRM provides a natural entrance point to address UCaaS and CCaaS needs.The inaugural CX Summits are an industry first, designed to help attendees to connect these dots, ask questions relevant to their unique needs, and piece together broader pieces of the CX puzzle, ultimately creating a roadmap to CX success. Title Technology Partners Canpango and Salesforce are the leaders in CRM, poised to deliver tremendous value to attendees.

The ScanSource CX Summits, Presented by Intelisys, are designed as one-day CX intensives for savvy business leaders who want to dramatically improve their Customer Experience strategy by leveraging the technology. The event will be immersive and engaging. These exclusive pilot events are available to select invitees only. Business attendees not invited by Salesforce can participate in the CX Summit events by joining their trusted technology advisor an Intelisys Sales Partner or ScanSource VAR Partner.

AGENDA

8:00 AM
| Registration Opens

  9:00 – 11:00 AM
| General Session and Keynote Speakers

11:15 – 12:15 PM
| Foundational Technology Sessions

12:15 – 1:15 PM
| Lunch

1:15 – 2:15 PM
| CX Technology Sessions: Round 1

2:15 – 2:30 PM
| Break

2:30 – 3:30 PM
| CX Technology Sessions: Round 2

3:30 – 5:30 PM
| Supplier Solutions Expo

5:00 PM
| Dinner Event (varies by location)

TECHNOLOGY EDUCATION SESSIONS

FOUNDATIONAL TECHNOLOGY

Improving Application Performance with SD-WAN

All companies are dependent on business-critical applications to operate—and they face the reality of losing money if they aren’t connected at the core and the edge. Software-as-a-Service (SaaS) applications offer many benefits, including ease of use, facilitating access to data, financial savings, and more. However, as the adoption of SaaS technologies grows, the pressure on WAN infrastructures increases.

This breakout session will reveal how combining application intelligent SD-WAN solutions improve application availability and performance. Gain effective insight into network data, expand application capabilities, improve performance, and ensure your network delivers value to your business with SD-WAN.

Safeguard Customer Loyalty with Security

In today’s competitive market, building a strong, trusted brand reputation is a critical component of CX and customer loyalty. As threats rise and become increasingly more sophisticated, companies are exposed to a higher risk of serious data breaches. The Ponemon Institute reported that the global average cost of a data breach in 2018 was up 6.4 percent over the previous year, increasing to $3.86 million. Data breaches lead to the loss of customer data, significant revenue losses, operational disruptions, and impact brand reputation—causing businesses to shut down permanently.

Hear from industry-leading security experts in this breakout session that will examine best practices for developing a comprehensive security strategy, protecting your business against cyber attacks, and securing your customer data.

Cloud: The Key to Business Innovation

Technology is evolving quickly, making it difficult to keep up with emerging technology, security threats and new levels of virtualization. Moving applications and infrastructure to the cloud saves on capital expenditures while delivering higher performance, the ability to scale, deeper application support, innovation, and security.

Explore the numerous ways technology can free up businesses’ resources and enable leaders to focus on creative, strategic ways to implement CX. Uncover how cloud helps businesses stay more competitive and agile against competitors in their markets, and spend more time innovating and driving revenue.

CX TECHNOLOGY

Understanding the Customer Buying Journey

Today, a customer’s buying journey is multi-faceted, involving multiple touchpoints and communications. When 67% of a customer’s buying journey is already completed before they engage with a business, it’s more critical than ever to ensure that your digital tools are helping customers along that journey more effectively.

This breakout session will outline the keys to leveraging technology to build business value and draw customers in before they make contact. Understand how customers navigate the buying journey process, how to use technology to engage them, and how adding touch points to your CX strategy can positively impact buying decisions and maximize revenue.

The Technology-First Transformation

Technology is driving improvements around customer experience, enabling businesses to improve the communications they have with their customers. In today’s economy, customers have a technology-first and mobile-first approach to how they buy. What is your technology-first approach?

Discover why every company needs to think like a tech company, and why mobile-first and technology-first strategies are critical to CX. Investigate how harnessing the power of technology, web tools and digital engagement attracts customers and builds loyalty, provides a seamless customer experience and generates more revenue for your business.

Deliver an Effortless Buying Experience

Today’s customers are willing to pay a premium for an “effortless experience,” one that meets their needs, is easy to use and provides an enjoyable experience. 86% of consumers are willing to pay more for a better customer experience, according to Oracle’s Customer Experience Impact report.

Deliver the effortless buying experience your customers expect by leveraging the right technology. This breakout session will examine why the effortless experience is the single biggest contributor to loyalty, and outline the methods for developing a CX strategy that will directly impact your company’s bottom line.

Improving Agent Satisfaction with Technology

Employee turnover is the most costly expense for a contact center—it impacts agent proficiency, customer service quality, and ultimately, CX. How can implementing the right technology improve agent satisfaction and retain top talent?

Achieving real-time access to data, seamlessly integrated systems, and the ability to resolve issues in one call play a significant role in increasing agent satisfaction and improving CX. Don’t miss this opportunity to learn how the right technology supports agents, cuts average call handling time, boosts productivity and reduces agent churn—resulting in enormous cost savings.

AI and Agents: Empowering Customer Engagement

Advances in AI, chatbots, and self-service tools and technologies all contribute to improved customer experiences, but run the risk of customer frustration if not implemented correctly. When properly designed and deployed, these technologies enhance CX and empower agents to service customers faster and more completely.

This innovative session will bust the myth that AI and automation should replace agents, and reveal how to implement AI, chatbots, and self-service to complement an agent strategy. Learn how the four types of AI—descriptive, predictive, prescriptive and autonomous—assist agents with providing a high-quality experiences, and enhances the value of personal, human interactions.

Driving Exceptional CX Outcomes with Data

At the core of every CX conversation is CRM, and reliable data allows for more meaningful customer relationships. An ocean of data is available in today’s commercial environment and there are many methods of collecting it. But how do you leverage the data to provide excellent service to your customers?

Gain insight into how to track and analyze reliable data for more meaningful customer relationships by integrating CRM into your CX strategy. Gain insight into customer service, interactions, engagement, and trends. This session will reveal why actionable data may be the key to unlocking increased revenues for your business and optimizing ROI on your CX investments.

SPEAKERS

ANDREW PRYFOGLE
ANDREW PRYFOGLE

SVP, Cloud Transformation | Intelisys

Read Andrew's Bio

Andrew Pryfogle has been in the telecommunications and IT industries for a quarter-century and has held senior sales leadership positions with carriers such as AT&T, MCI, and WorldCom. He joined Intelisys through the acquisition of Cloud Services Coalition, a master agency, and integrator that he founded with the purpose of helping the channel address the growing demand for cloud services, such as hosted VoIP, cloud computing, and cloud infrastructure. Pryfogle is the founder and face of Cloud Services University, an online university with a community of more than 5000 users, which has delivered over 5,000 certifications to channel sales professionals since 2015.

MATT LAUTZ
MATT LAUTZ

CEO | Canpango

Read Matt's Bio

Matt is a seasoned tech entrepreneur with a passion for building software companies from startup phase to acquisition. Most recently, he was co-founder and CEO of Corvisa, a cloud communications provider that was sold in January of 2016 to Shoretel, Inc. (NYSE: SHOR), and CIO for Corvisa’s former parent company, Novation Companies, Inc. (OTCQB: NOVC). Matt has launched and sold six software companies and currently serves on the board for two organizations.

BENJAMIN IRVINE
BENJAMIN IRVINE

Senior Director, Product Marketing, Service Cloud | Salesforce

Plus additional thought leaders from our

SPONSORS

Have questions or need assistance? Send us a message and we’ll be in touch!